This policy explains our practices for the website, inquiry forms, accounts, communications, and patient-coordination services.
Send only records relevant to your inquiry. We use and disclose medical information for coordination only as described here and as you authorize.
Who we are and what this policy covers
AVEVRO is an independent international-patient coordination and information service. We are not a hospital, medical practice, insurer, or emergency service.
This policy covers information handled through our website and coordination channels. Hospitals, doctors, payment providers, travel providers, and other independent organisations may apply their own privacy notices once they receive information or provide a service.
Information we collect
The information depends on how you use the service and what support you request.
- Contact and identity details, including your name, email, phone number, country or region, preferred language, and account details.
- Inquiry and communication content, including questions, messages, preferences, and feedback.
- Medical and other sensitive information you choose to provide, such as diagnoses, symptoms, treatment history, medicines, reports, images, and care goals.
- Coordination and travel details needed for requested appointments, interpretation, accommodation, transport, or visa-support documentation.
- Technical information such as IP address, browser and device data, security logs, and cookie choices.
Where information comes from
We receive information directly from you, from a family member or representative you authorise, from a referring organisation or provider where permitted, and automatically from your browser when you use the website.
If you provide information about another person, you confirm that you are authorised to do so and that they understand how their information will be used.
How and why we use information
We process information only for defined operational, safety, and legal purposes. Depending on the circumstances and applicable law, processing may rely on your consent, steps requested before a service, performance of an agreement, legitimate interests, or a legal obligation.
- Respond to inquiries, review the information supplied, and identify suitable next steps.
- Communicate with hospitals, specialists, interpreters, and practical-support providers you ask us to involve.
- Manage accounts, appointments, correspondence, documents, and requested support.
- Protect users and systems, prevent misuse, troubleshoot, and maintain service quality.
- Meet legal requirements, establish or defend rights, and keep appropriate operational records.
Medical and sensitive information
We handle medical and other sensitive information only when it is relevant to the coordination you request and when an appropriate legal basis is available, which may include explicit consent where required.
Providing records does not create a doctor–patient relationship with AVEVRO and does not guarantee that a provider will accept a case, offer a particular treatment, or reach a particular outcome.
International coordination and transfers
Medical-tourism coordination is cross-border by nature. Your information may be accessed or received in China and in other countries where you, a selected provider, or a service provider is located.
Privacy rules may differ between countries. Where required, we use an available transfer mechanism, contractual or organisational safeguards, or your explicit consent, and we provide relevant information before a transfer when applicable.
Retention and security
We retain information only as long as reasonably needed for the inquiry or service, follow-up, recordkeeping, dispute handling, security, and applicable legal obligations. The period varies according to the type of information and the purpose for which it is held.
We use reasonable technical and organisational safeguards appropriate to the information and risk. No internet transmission or storage system can be guaranteed completely secure, so please use an approved channel and avoid sending unnecessary records.
Your rights and choices
Depending on where you live and applicable law, you may ask to access, correct, delete, restrict, or receive certain personal information; object to some processing; or withdraw consent for future processing.
- Contact us from the email address connected with your inquiry and describe your request.
- We may need to verify identity or authority before acting and may retain information where law permits or requires it.
- You may also have the right to contact your local data-protection authority.
Children and authorised representatives
Our services are not designed for children to use independently. A parent, legal guardian, or properly authorised representative should submit and manage an inquiry for a minor or a person unable to act for themselves.
We may request evidence of authority when needed to protect the person concerned.
Cookies, policy updates, and contact
Our Cookie Policy explains browser storage and available choices. We may update this Privacy Policy when services, technology, or legal requirements change. The date at the top shows the latest revision.
For a privacy question or request, email [email protected]. Please do not include new medical records in an ordinary email unless our team has confirmed an appropriate channel.
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