Please read these terms before using the website, opening an account, submitting records, or asking us to coordinate services.
Do not use AVEVRO for urgent care. Contact local emergency services immediately. AVEVRO does not diagnose, prescribe, or replace advice from a qualified clinician.
Acceptance and authority
By accessing the website or requesting a service, you agree to these Terms of Service and the policies referenced in them. If you act for another person, you confirm that you are authorised to do so and to provide the information concerned.
If you do not agree, do not use the service.
AVEVRO’s coordination role
AVEVRO provides information and practical coordination for international patients considering care in China. Support may include organising records, identifying possible hospitals or specialists, facilitating communications, and coordinating requested travel-related arrangements.
- AVEVRO is not a hospital, clinic, medical practice, insurer, or emergency service.
- Information about a provider or treatment option is not a medical recommendation, endorsement, or guarantee of suitability.
- The scope of support for a particular inquiry is confirmed through our communications with you.
Clinical decisions and independent providers
Hospitals, clinicians, laboratories, interpreters, payment providers, and travel providers are independent parties responsible for their own services, professional decisions, terms, fees, and privacy practices.
Only a qualified treating provider can assess you, diagnose a condition, recommend treatment, explain risks and alternatives, or decide whether to accept a case.
Availability and outcomes
Provider availability, case acceptance, appointment dates, clinical opinions, treatment plans, visas, travel, and outcomes depend on circumstances outside AVEVRO’s control. We do not guarantee acceptance, availability, timing, cost, eligibility, or a medical result.
Information shown on the website is general and may change. Confirm important details with the responsible provider before making a decision.
Estimates, fees, and payments
Any cost, timing, or treatment estimate is preliminary unless the responsible provider expressly confirms otherwise. Final charges may change after assessment or if the planned service changes.
Before paying, check who will receive the payment, what it covers, the currency, refund or cancellation rules, and any bank or exchange charges. Separate provider or payment-service terms may apply.
Travel, visas, and practical support
Travel and visa support is administrative assistance only. Governments, airlines, accommodation providers, insurers, and other third parties make their own decisions and may change requirements. You remain responsible for passports, visas, insurance, fitness to travel, and compliance with entry and health rules.
Your responsibilities
You agree to provide accurate, current, and relevant information and to tell us promptly if circumstances change.
- Use the website lawfully and do not impersonate another person, disrupt systems, bypass safeguards, or upload malicious or unlawful material.
- Provide only records you are entitled to share and obtain any required authority from the patient or rights holder.
- Review provider documents, clinical advice, estimates, consent forms, and travel requirements before acting.
- Protect account credentials and notify us of suspected unauthorised access.
Documents and content you submit
You retain your rights in documents and content you submit. You give AVEVRO permission to host, copy, translate, format, and share that material only as reasonably necessary to provide the requested coordination, operate the service, protect users, and meet legal obligations.
Do not upload material that infringes another person’s rights or is unrelated to the request.
Privacy, cookies, and third-party services
Our Privacy Policy describes how we handle personal information, and our Cookie Policy describes browser storage and choices. Links, embedded tools, and independent services may be governed by their own terms and privacy notices.
You are responsible for deciding whether a third-party service is appropriate before using it.
Website content and intellectual property
The website design, branding, text, graphics, and software are protected by applicable intellectual-property laws. You may use them for personal, non-commercial evaluation of AVEVRO services. You may not copy, sell, misrepresent, scrape at scale, or create a competing service from them without permission, except where law allows.
Service availability and suspension
We may maintain, update, restrict, or discontinue a website feature and may suspend access where reasonably necessary for security, misuse, legal compliance, or service operation. We will use reasonable efforts to avoid unnecessary disruption, but continuous availability is not promised.
Responsibility, mandatory rights, and changes
To the extent permitted by applicable law, AVEVRO is responsible for its own coordination service but not for independent clinical care, third-party acts, or events beyond its reasonable control. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
We may revise these terms to reflect service or legal changes. The date at the top identifies the current version. Questions may be sent to [email protected].
Scan to connect